I have been meaning to do this post for AGES! I get calls and emails all the time about having issues or questions about their papers. Unfortunately, most of the time I can't really help since I don't technically work for the paper. I simply process your orders. Once they are turned in, they are out of my hands. However, I understand the frustration that can come if your papers aren't delivered properly (we NEED our coupons dang it!), or you have issues upon renewal. After some research, I found that the RJ online is SO easy and a great way to ease those frustrations. Below is a little tutorial on how to register online and manage your account. I really hope this helps! Thanks!!
Step #1 - Go to
www.lvrj.com and click on the link at the to of the page that reads
"Subscribe or Manage your account"
Step #2 - Click to Register
Step #3 - Locate your account by entering in 2 pieces of information. You don't even need your account number! Just try your phone number and/or house number and/or zip and/or last name. Any 2 will do. Then enter your email address and create a password. Super easy!!
Step #4 - Managing your account. When all your info pulls up you should have 2 accounts. The first is your account if you already had one before adding more Sunday papers. If you signed up at a
class, this is your $45.50 account. The next account is for you additional Sunday Only papers at $19.50 each.
Now, the cool part!! On the left side (circled in red) are some really neat options.
Vacation holds - remember how the paper doesn't have coupons on holidays? Just click on that tab and set your delivery date you want for the hold (the next one will be July 4th). SUPER simple, right?!
Service Issues - You can send them a note if your paper came delivered wet, late, or was missing the coupon inserts or heaven forbid they delivered the wrong amount of papers. You can even send a message to the carrier. So handy - and I am pretty sure this is a new option.
I sure hope this helps! Happy Couponing everyone!!
p.s. if you click on the images above, you can see them full size
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